Refund policy
We do not offer a general return period for change of mind. Returns are handled in accordance with Australian Consumer Law and supplier requirements.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging, seals, and components intact. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@australian3dprinters.com.au. Please note that returns must be approved prior to sending and require a Return Merchandise Authorisation (RMA). Returns sent without approval will not be accepted.
If your return is accepted, we will provide instructions on how and where to send your package. Items must be clearly labelled with the RMA number and relevant order details.
You can always contact us for any return questions at help@australian3dprinters.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.
Exceptions / non-returnable items
We do not accept returns for change of mind unless approved in writing.
Approved returns must meet the following conditions:
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Item is unused and in original packaging
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All seals are intact
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Product has not been opened or used
A restocking fee of up to 15% may apply to approved no-fault returns.
We do not accept returns for:
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Used or damaged items not covered under warranty
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Products damaged due to misuse, improper installation, or failure to follow manufacturer instructions
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Items returned without prior approval
If a returned item is tested and no fault is found, the customer may be responsible for testing, handling, and return shipping costs.
Exchanges
We do not offer direct exchanges unless otherwise approved.
If you require a different product, you will need to place a new order.
Where a product is found to be faulty, we will provide a repair, replacement, or refund in accordance with Australian Consumer Law and supplier requirements.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved.
If approved, refunds will be processed to your original payment method within a reasonable timeframe. Please allow time for your bank or payment provider to process the refund.
In some cases, we may offer a repair or replacement instead of a refund, depending on the nature of the issue and in accordance with Australian Consumer Law and supplier policies.