Shipping Policy

Thank you for visiting and shopping with Australian 3D Printers.

Shipping Times

We strive to process and ship your order as quickly as possible. For products stocked in Australian warehouses, estimated delivery times are:

• Standard Shipping: Approximately 2–8 business days.
• Express Shipping: Approximately 2–5 business days.

Delivery times depend on your location, courier availability, and the shipping method selected at checkout. As a general guide, delivery timeframes may vary depending on your delivery zone, with metropolitan areas typically receiving orders sooner, followed by Zone 2 and regional/remote areas.

For products that are not currently held in local stock, including supplier transfers and backorders, delivery timeframes vary depending on supplier availability, manufacturer lead times, and inbound freight schedules. Where an item is on backorder, we will provide an estimated delivery timeframe as soon as it is confirmed by the supplier and keep you informed of any significant changes.

For industrial printers, customised systems, or special-order products, including those requiring configuration, calibration, or manufacturer preparation, delivery times may vary depending on supplier preparation, availability, and lead times.

Products may be shipped from local or international supplier warehouses depending on stock availability, which may impact delivery timeframes.

Shipping Rates

Shipping costs are calculated at checkout based on your location, delivery zone, and the size and weight of your order. Additional charges may apply for bulky or oversized items, express delivery, remote or regional areas, or specialised handling requirements. Certain locations, including the Northern Territory and remote areas, may incur additional shipping surcharges.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

International Shipping

Some products may be shipped from international supplier facilities depending on availability. For international shipments, customs duties, import taxes, and other applicable charges are the responsibility of the customer.

Lost or Damaged Items

Once goods have been dispatched and transferred to the carrier, risk of loss or damage passes to the customer to the extent permitted by Australian Consumer Law. If your order is lost or arrives damaged, please contact us within 7 days so we can assist you and liaise with the shipping provider.

Contact Us

If you have any questions about shipping, please contact us at help@australian3dprinters.com.au.